Payment Declines
Incident
Report for Lightspeed (U-Series)
Resolved
Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.
Monitoring
Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation.
We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
Identified
One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.
Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Update
We are continuing to investigate this issue.
Investigating
One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.
Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com
Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com
This incident affected: U-Series POS App and HQ and U-Series Payments.