Upserve Status

Service Status Page

All Systems Operational

Upserve POS App and HQ Operational

Upserve Payments Operational

Upserve Inventory Operational

Upserve Support Operational

3rd Party Payment Partners Operational

Cardflight Operational

Chase Operational

First Data Datawire Operational

First Data Nashville Operational

First Data Rapid Connect Operational

TSYS Operational

3rd Party Gift Card Partners Operational

Opticard Operational

SwipeIT Operational

The Customer Connection (TCC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Offline Mode

Resolved - Our engineering team continues to observe restoration of normal operations for most merchants and Upserve services are now restored. For tips on coming out of offline mode visit https://rb.gy/9wv6cx
Sep 18, 21:39 EDT

Monitoring - Our engineering team has mitigated an issue causing some merchants to operate in offline mode.
We have observed merchants return to normal operations that had previously been operating in offline mode.
We will continue to monitor this issue before resolving. Offline Mode allows you to continue operating and collecting credit card payments. For further Support see help.upserve.com for Offline Mode support articles as well as Chat based support.
Sep 18, 20:47 EDT

Update - Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Mitigation work is ongoing and most merchants have been restored to a connected status.
Offline Mode allows you to continue operating and collecting credit card payments. For further Support see help.upserve.com for Offline Mode support articles as well as Chat based support.
Sep 18, 20:08 EDT

Identified - Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Mitigation work is now underway.
Offline Mode allows you to continue operating and collecting credit card payments. For further Support see help.upserve.com for Offline Mode support articles as well as Chat based support.
Sep 18, 19:14 EDT

Investigating - Upserve is currently receiving reports of venues operating in offline mode. Our Engineering team is investigating root cause. Please note offline mode allows you to continue operations including accepting payments. For further Support see help.upserve.com for Offline Mode support articles as well as Chat based support.
Sep 18, 18:39 EDT

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.