Upserve

Service Status Page

All Systems Operational
Upserve POS App and HQ Operational
Upserve Payments Operational
Upserve Inventory Operational
Upserve Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Datawire Operational
First Data Nashville Operational
First Data Rapid Connect Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
3rd Party Phone System Incident
Resolved - The issue with our third-party phone system provider is resolved and our support phone lines are back to our primary system. Throughout this third-party phone system issue, the Upserve platform remained unaffected and 100% available.
May 15, 18:16 EDT
Update - While our 3rd party phone provider is repairing the toll free phone number, our support team is available by phone at 401-415-6738.
May 15, 17:59 EDT
Identified - The Upserve phone support toll free number is currently unavailable due to a problem our third party phone system partner is experiencing. The Upserve platform remains 100% fully functional and is operating normally. Our technical operations team is working with our third party phone provider to resolve their issue.

Live chat support remains available at help.upserve.com or inside the Upserve HQ, Upserve POS or Upserve Live apps.
May 15, 17:47 EDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
Upserve Point of Sale Connectivity Issue
Resolved - Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
May 11, 23:58 EDT
Update - Our engineering team is remediating an issue causing some merchants to operate in Offline Mode. Many merchants are already experiencing normal operation and work to resolve the issue will continue until all merchants are online.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 23:00 EDT
Update - Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Some merchants are already experiencing normal operation, but work to resolve the issue will continue.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 22:00 EDT
Identified - Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Resolution work is now underway.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 21:16 EDT
Update - Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 20:45 EDT
Investigating - Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 20:13 EDT
Upserve Point of Sale Connectivity Issue
Resolved - Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
May 11, 04:10 EDT
Monitoring - Our engineering team has mitigated an issue causing some merchants to operate in offline mode.

We have observed merchants return to normal operations that had previously been operating in offline mode.

We will continue to monitor this issue before resolving.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
May 11, 03:30 EDT
Update - Most merchants are operating in online mode. Our engineering team continues work to resolve the issue causing some merchants to operate in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 03:01 EDT
Update - Our engineering team continues to work on resolving the connectivity issues experienced by some customers. If you remain in offline mode past your trading day close, batching will automatically take place when your terminals are reconnected.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 02:00 EDT
Update - Our engineering team continues to work on resolving the connectivity issues experienced by some customers. If you are experiencing difficulty generating a Master Checkout Report, it will become available as soon as your terminals are reconnected.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 11, 00:00 EDT
Identified - Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Resolution work is now underway.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 10, 22:47 EDT
Update - Our engineering team continues to investigate connectivity issues. At this time your Upserve Point of Sale may be in offline mode.

If you are in Offline Mode, continue to operate. Your Upserve Point of Sale will ensure payments are processed normally when it exits Offline Mode.

More on offline mode here: http://bit.ly/bcomode.
May 10, 20:59 EDT
Update - Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 10, 20:20 EDT
Investigating - Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
May 10, 19:49 EDT
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