Upserve Status

Service Status Page

All Systems Operational

Upserve POS App and HQ Operational

Upserve Payments Operational

Upserve Inventory Operational

Upserve Support Operational

3rd Party Payment Partners Operational

Cardflight Operational

Chase Operational

First Data Datawire Operational

First Data Nashville Operational

First Data Rapid Connect Operational

TSYS Operational

3rd Party Gift Card Partners Operational

Opticard Operational

SwipeIT Operational

The Customer Connection (TCC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 27, 2020

No incidents reported today.

Nov 26, 2020

Amazon Web Services Outage

Resolved - Upserve has confirmed that our 3rd party partner, Amazon Web Services has resolved their incident resulting in delayed synchronization for some Upserve customers. At this time all systems are fully operational. Should you require any additional assistance please reach Support via chat at help.Upserve.com.
Nov 26, 09:30 EST

Update - The Upserve Engineering team continues to monitor the outage at Amazon Web Services. At this time, service has been restored but traffic levels remain low. Customers experiencing latency will continue to see improvement as AWS increases traffic volumes. As a result, Upserve will continue to monitor the situation carefully. Should you need further assistance please feel free to reach at live chat agent at help.Upserve.com
Nov 25, 22:58 EST

Update - The Upserve Engineering team continues to monitor the outage at Amazon Web Services and has taken action to minimize the impact on synchronization services. We will continue to provide updates as events warrant. At this time, AWS has provided no eta for resolution. AWS publishes updates at its status page, https://status.aws.amazon.com/. Should you need further assistance please feel free to reach a live chat agent at help.Upserve.com
Nov 25, 18:01 EST

Monitoring - The Upserve Engineering team continues to monitor the outage at Amazon Web Services and take mitigating actions to alleviate its impact on synchronization services. We continue to see improvement in the synchronization of Online Orders, as well as phone call quality to our Support center. Should you need further assistance please feel free to reach at live chat agent at help.Upserve.com
Nov 25, 16:00 EST

Update - The Upserve Engineering team continues to monitor the outage at Amazon Web Services and take mitigating actions to alleviate its impact on synchronization services. Please note this incident also may be impacting call quality when calling to Upserve Support. Should you need further assistance please feel free to reach at live chat agent at help.Upserve.com
Nov 25, 15:00 EST

Identified - The Upserve Engineering team has identified an issue related to an ongoing outage at Amazon Web Services. Some customers may be experiencing delays in synchronization with remote services including online ordering and point of sale terminals. Upserve engineers are working to mitigate the impact of the Amazon Web Services outage. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.
Nov 25, 14:02 EST

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Unexpected Cancellation of Online Orders

Resolved - Upserve Engineering has confirmed resolution on a fix for the unexpected auto-cancelling of online orders. Should you need further assistance please feel free to reach a live chat agent at help.Upserve.com
Nov 20, 18:35 EST

Monitoring - Upserve Engineering has deployed a fix to remedy the unexpected auto-cancelling of online orders. We will continue to monitor to ensure resolution. Should you need further assistance please feel free to reach a live chat agent at help.Upserve.com
Nov 20, 18:25 EST

Identified - The Upserve Engineering team has identified an issue impacting some customers, related to online orders being automatically cancelled and are working on resolving the issue. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.
Nov 20, 18:10 EST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Toll Free Calling Unavailable

Resolved - Upserve's 3rd Party host for our toll-free Support number has confirmed that they are nearing incident resolution. Continued testing has confirmed that our toll-free Support number is now fully operational.
Nov 16, 14:30 EST

Monitoring - Upserve Support continues to monitor an incident with our 3rd Party host for our toll-free Support number. Inbound calls have now begun to successfully connect. We will provide a further update when we receive confirmation that our 3rd Party Partner has resolved their incident. As always, chat based support remains available via Upserve HQ or at help.upserve.com
Nov 16, 14:04 EST

Identified - Upserve had been made aware that our 3rd Party partner that hosts our toll-free support number may be experiencing an incident. This causes inbound calls to our Support Center to fail. To reach our Support team via phone please dial our direct local number (401) 305 - 2421. Alternatively, chat based support is unaffected and available via Upserve HQ or help.upserve.com. We will continue to update the availability of our toll-free number as soon as possible.
Nov 16, 13:32 EST

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.