Upserve

Service Status Page

All Systems Operational
Upserve POS App and HQ Operational
Upserve Payments Operational
Upserve Inventory Operational
Upserve Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Datawire Operational
First Data Nashville Operational
First Data Rapid Connect Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.
Nov 18, 21:27 EST
Monitoring - Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation.

We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.

Nov 18, 20:55 EST
Identified - One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Nov 18, 20:39 EST
Update - We are continuing to investigate this issue.
Nov 18, 20:10 EST
Investigating - One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com

Nov 18, 19:57 EST
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.