Monitoring - fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.
Oct 13, 2026 - 16:54 EDT
Investigating - We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.
Oct 13, 2026 - 15:29 EDT
U-Series POS App and HQ Operational
U-Series Payments Operational
U-Series Inventory Operational
U-Series Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Datawire Operational
First Data Nashville Operational
First Data Rapid Connect Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 13, 2026

Resolved - This incident has been resolved.
Oct 13, 12:37 EDT
Monitoring - A fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.
Oct 13, 10:05 EDT
Investigating - We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.
Oct 13, 09:43 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.