Upserve Status

Service Status Page

All Systems Operational

Upserve POS App and HQ Operational

Upserve Payments Operational

Upserve Inventory Operational

Upserve Support Operational

3rd Party Payment Partners Operational

Cardflight Operational

Chase Operational

First Data Datawire Operational

First Data Nashville Operational

First Data Rapid Connect Operational

TSYS Operational

3rd Party Gift Card Partners Operational

Opticard Operational

SwipeIT Operational

The Customer Connection (TCC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

AMEX Card Processing Interruption

Resolved - Upserve by Lightspeed has observed restored approval rates and authorization times for AMEX-branded cards.

Upserve POS customers should now be seeing restoration out of offline mode. All Upserve infrastructure has and continues to remain operational.

For further support please visit our 24/7 Support team via chat at help.upserve.com or within any Upserve product.
Oct 21, 16:32 EDT

Monitoring - Upserve by Lightspeed has observed improved approval rates and authorization times for AMEX-branded cards. Upserve POS customers may still be operating in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

All Upserve infrastructure remains operational at this time. Upserve Engineering will continue to monitor for resolution of this third party incident.
Oct 21, 16:26 EDT

Identified - Upserve by Lightspeed has confirmed that AMEX-branded cards are experiencing elevated decline rates and higher than normal authorization times. This may result in Upserve POS customers operating in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

All Upserve infrastructure remains operational at this time.
Oct 21, 15:44 EDT

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.