Upserve Status

Service Status Page

All Systems Operational

Upserve POS App and HQ Operational

Upserve Payments Operational

Upserve Inventory Operational

Upserve Support Operational

3rd Party Payment Partners Operational

Cardflight Operational

Chase Operational

First Data Datawire Operational

First Data Nashville Operational

First Data Rapid Connect Operational

TSYS Operational

3rd Party Gift Card Partners Operational

Opticard Operational

SwipeIT Operational

The Customer Connection (TCC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

Support Chat Option Unavailable - 7/28

Resolved - This incident has been resolved.
Aug 1, 13:14 EDT

Monitoring - We have been observing customers successfully contacting our support team via chat. We'll continue to monitor the improvement in the support chat service.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
Jul 28, 14:30 EDT

Update - We continue to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat will not be able to reach support at this time.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
Jul 28, 12:51 EDT

Update - We are continuing to work on a fix for this issue.
Jul 28, 12:50 EDT

Update - We are continuing to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat may not be able to reach a support agent at this time.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
Jul 27, 16:27 EDT

Identified - Our 3rd party chat provider, is experiencing an incident with their chat service. Customers contacting Upserve support via chat may not be able to reach a support agent.

Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
Jul 27, 10:56 EDT

Investigating - Upserve’s technical operations team is actively investigating reports of chat-based support experiencing connectivity issues.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.
Jul 27, 10:13 EDT

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.