Upserve

Service Status Page

All Systems Operational
Upserve POS App and HQ Operational
Upserve Payments Operational
Upserve Inventory Operational
Upserve Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Datawire Operational
First Data Nashville Operational
First Data Rapid Connect Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - Upserve by Lightspeed has observed restored approval rates and authorization times for AMEX-branded cards.

Upserve POS customers should now be seeing restoration out of offline mode. All Upserve infrastructure has and continues to remain operational.

For further support please visit our 24/7 Support team via chat at help.upserve.com or within any Upserve product.
Oct 21, 16:32 EDT
Monitoring - Upserve by Lightspeed has observed improved approval rates and authorization times for AMEX-branded cards. Upserve POS customers may still be operating in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

All Upserve infrastructure remains operational at this time. Upserve Engineering will continue to monitor for resolution of this third party incident.
Oct 21, 16:26 EDT
Identified - Upserve by Lightspeed has confirmed that AMEX-branded cards are experiencing elevated decline rates and higher than normal authorization times. This may result in Upserve POS customers operating in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

All Upserve infrastructure remains operational at this time.
Oct 21, 15:44 EDT
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.