Upserve Status

Service Status Page

All Systems Operational

Upserve POS App and HQ Operational

Upserve Payments Operational

Upserve Inventory Operational

Upserve Support Operational

3rd Party Payment Partners Operational

Cardflight Operational

Chase Operational

First Data Datawire Operational

First Data Nashville Operational

First Data Rapid Connect Operational

TSYS Operational

3rd Party Gift Card Partners Operational

Opticard Operational

SwipeIT Operational

The Customer Connection (TCC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Payment Declines

Resolved - Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.
Nov 18, 21:27 EST

Monitoring - Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation.

We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
Nov 18, 20:55 EST

Identified - One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Nov 18, 20:39 EST

Update - We are continuing to investigate this issue.
Nov 18, 20:10 EST

Investigating - One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result.

Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com
Nov 18, 19:57 EST

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.