Upserve

Service Status Page

All Systems Operational
Upserve POS App and HQ Operational
Upserve Payments Operational
Upserve Inventory Operational
Upserve Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Datawire Operational
First Data Nashville Operational
First Data Rapid Connect Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - This incident has been resolved.
Aug 1, 13:14 EDT
Monitoring - We have been observing customers successfully contacting our support team via chat. We'll continue to monitor the improvement in the support chat service.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.

Jul 28, 14:30 EDT
Update - We continue to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat will not be able to reach support at this time.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.

Jul 28, 12:51 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 12:50 EDT
Update - We continue to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat will not be able to reach support at this time.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.

Jul 28, 12:46 EDT
Update - We are continuing to triage with our 3rd party chat provider to resolve an incident affecting our chat support functionality. Customers contacting Upserve support via chat may not be able to reach a support agent at this time.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.

Jul 27, 16:27 EDT
Identified - Our 3rd party chat provider, is experiencing an incident with their chat service. Customers contacting Upserve support via chat may not be able to reach a support agent.

Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.

Jul 27, 10:56 EDT
Investigating - Upserve’s technical operations team is actively investigating reports of chat-based support experiencing connectivity issues.

Our support team remains available via phone at (855) 664-3887. The Upserve platform infrastructure remains 100% functional.

Jul 27, 10:13 EDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.