Offline Mode 9/24
Incident
Report for Lightspeed (U-Series)
Resolved
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Monitoring
Our engineering team has mitigated an issue causing some merchants to operate in offline mode.
We have observed some merchants return to normal operations that had previously been operating in offline mode.
We will continue to monitor this issue before resolving.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
We have observed some merchants return to normal operations that had previously been operating in offline mode.
We will continue to monitor this issue before resolving.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Update
Update: Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments.
Please review our help articles for operating in Offline Mode:
https://help.upserve.com/s/article/Offline-Mode-Overview
https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors
Please review our help articles for operating in Offline Mode:
https://help.upserve.com/s/article/Offline-Mode-Overview
https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
https://help.upserve.com/s/article/Coming-Back-Online-Syncing-Troubleshooting-and-Errors
Investigating
Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
This incident affected: U-Series POS App and HQ.