Upserve Point of Sale - Offline Mode

Incident Report for Upserve

Resolved

Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.

If you have any further questions, please contact our support team 24/7 via chat in-app or at help.upserve.com.

Posted Apr 16, 2022 - 01:45 EDT

Monitoring

Our engineering team has mitigated an issue causing some merchants to operate in offline mode.

We have observed merchants return to normal operations that had previously been operating in offline mode.

We will continue to monitor this issue before resolving.

If you have any questions, please contact our support team 24/7 via chat in-app or at help.upserve.com.

Posted Apr 16, 2022 - 01:09 EDT

Investigating

Our engineering team is continuing to investigate connectivity issues and your Upserve Point of Sale may be in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Posted Apr 16, 2022 - 00:22 EDT

This incident affected: U-Series POS App and HQ, U-Series Payments, U-Series Inventory, and U-Series Support.