Preventative Maintenance - Offline Mode
Incident
Report for Lightspeed (U-Series)
Resolved
We have observed for 30 minutes all systems 100% functional and operating normally. We have no reason to expect any future disruption. Sorry for any inconvenience caused by this preventative maintenance.
Update
The unplanned preventative maintenance is completed, and any offline mode should be ending now. All systems are 100% functional and operating normally. We have no reason to expect any future disruption. We will send a final update when we have continued observing all clear for 30 minutes.
Update
We have now begun a brief maintenance period of up to 10 minutes. During this period of unplanned preventative maintenance, you may experience 5 to 10 minutes of offline mode. You will receive at 2 more alert messages. The next message will be in less than 10 minutes when we complete this preventative maintenance, and then a second alert when we have observed all clear for 30 minutes following completion. For more on offline mode see: http://bit.ly/bcomode
Identified
Our operations team has observed unusual activity on certain servers. To ensure performance and availability, we will replace these with redundant systems. Once we start this brief 10-minute period of unplanned preventative maintenance, some restaurants may experience 5 to 10 minutes of offline mode. We apologize for this inconvenience, but prefer to do this preventative step now rather than risk any deterioration during dinner service hours. You will receive 3 more alert messages: 1 when we start the 10 minute maintenance, 2 when we complete the maintenance, and 3 when we have observed all clear normal operations for 30 minutes following completion.
For more on offline mode see: http://bit.ly/bcomode
For more on offline mode see: http://bit.ly/bcomode