POS Syncing Issues 7/17
Incident
Report for Lightspeed (U-Series)
Resolved
Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com
If you have any questions, please contact our support team via chat in-app or at help.upserve.com
Identified
Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
This incident affected: U-Series POS App and HQ.