Intermittent Disruption Impacting HQ Reporting, Workforce, and Online Ordering

Incident Report for Upserve

Monitoring

fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.

Posted Oct 13, 2026 - 16:54 EDT

Investigating

We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.

Posted Oct 13, 2026 - 15:29 EDT

This incident affects: U-Series POS App and HQ.