UPOS Offline Mode - 6/3
Incident
Report for Lightspeed (U-Series)
Resolved
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Identified
Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Resolution work is now underway.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Investigating
Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode.
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
This incident affected: U-Series POS App and HQ.